Dear unnamed three letter insurance company,

Calling me at 7:30 my local time is unacceptable. Not only am I not awake, I have trouble getting to and staying asleep. So waking me on a morning that I was actually sleeping was your reps fault and not mine that I exploded at the rep on the phone. I found the reason for the call to be completely absurd. Yes I know the medicine I ordered (at not your store) is not covered by insurance. The pharmacist and I discussed that already. They unlike you have a thing called customer service (even though they can’t get a medicine put in a bottle in under an hour to save all the souls of the world) and tried to run it through insurance just to be sure and as a courtesy to me to try to save me money from the “EVILS” of insurance/medication prices. I do not consider what they did a waste of my or anyone’s times. Most humans and those that represent us humans try to save a buck or even a few cents. It is not out of the norm…

 

As to having a supervisor call me back 10 minutes later to discuss my rudeness and manners, you made an even bigger mistake. I worked in a call center for many years and wrote and taught customer service rules and “pleasantries”. I know how the system works. I do not regret making this particular supervisor cry or feel guilty about asking for restrictions on your interactions with me. Asking not to be called during certain hours and having trivial items brought to my attention by mail or email is not too much to ask. If you choose to keep up these calls at such early times, or call for the stupidest reasons I will keep up teaching your reps what it means to be in the service industry and why it sucks so much.